FAQ

This page will answer many of the questions you may have about the 14th Digital Dealer® Conference & Exposition.

Click here to download the DD14 Power point template for presentations.

FAQ Index

What are the show dates and location?
Who should attend?
What happens at Digital Dealer?
What is the agenda?
What is the 14th Digital Dealer Conference & Exposition overview?
What are registration hours and rates?
How do I register?
What if I need to change or cancel my registration?
What are the terms and conditions of registration?
How do I make my hotel reservation?
What are the exhibit hall hours?
Who should I contact with questions?

Who should attend?

The 14th Digital Dealer® Conference & Exposition is the ideal learning and networking venue for Dealer Principals, General Managers, General Sales Managers, Internet Sales Managers, e-commerce Directors, BDC managers, CRM managers, Pre-owned Managers, Fixed Operations Managers, F&I Managers, Marketing Directors and Social Media Managers.

Can press attend?

Press is always welcome at Digital Dealer events and we are available to help press members find the right people, products and companies necessary to create compelling and relevant content. Just let us know if you would like to connect directly with show management, speakers and / or exhibitors. Complimentary WiFi and working areas right on the show floor make it easy to file stories.

Please contact Event Marketing Director Andy Tompkins with any questions or requests at 949-278-6712 or atompkins@dealer-communications.com.

What happens at Digital Dealer?

The 14th Digital Dealer® Conference & Exposition is the premier event for any dealer and dealership manager who wants to learn about maximizing the Internet and technology to sell and service more vehicles more profitably.

The conference showcases over 100 sessions, workshops and case studies covering more than 40 topics
from which to choose from.

• Create an agenda that is customized to your exact needs.
• There are ten sessions within each concurrent timeslot. Some dealerships / groups bring ten personnel to cover EVERY session – the content is that good.
• Experience unparalleled networking opportunities – connect with your peers from all over the
• country, and learn directly from other dealers, dealership managers and vendors.
• There is ample time to meet with other attendees informally during sessions, in the Exhibit Hall at breakfast, lunch and evening networking receptions. As well as during formal sessions: the Peer Networking Roundtables and Digital Dealer Labs.
• Discover new products and services to drive your operation to new heights presented by more technology-specific exhibitors in one room than at any other automotive event. Learn about these companies NOW, not through your competitors.
• There is simply no other way you can learn about the latest digital marketing strategies and products and services from over 100 companies in two and a half days like you can at the 14th Digital Dealer® Conference & Exposition.

What is the agenda?
Click here to review the agenda.

Who is responsible for the content?

The Digital Dealer Conference & Exposition is organized by the producers of Dealer and Digital Dealer® print magazines, e zines and websites, the information resource that dealers trust to deliver decision-informing news and thought-provoking analysis. In addition, the staff of Dealer Communications consults with a wide variety of automotive industry leaders to create relevant and actionable content for each and every Digital Dealer Conference & Exposition event.

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What are the dates of 14th Digital Dealer® Conference & Exposition?

May 7-9, 2013

Where is the conference being held?
The Rosen Shingle Creek Resort, Orlando, FL

Conference Hours: All times shown are EST.

Tuesday, May 7, 9:00 am – 7:30 pm
Wednesday, May 8, 7:30 am – 7:30 pm
Thursday, May 9, 7:30 am – noon

Exhibit Hall Hours:

Tuesday, May 7,
12:00 pm – 7:30 pm Opening Meet & Greet Reception

Wednesday, May 8,
7:30 am – 7:30 pm Exhibit Hall open
7:00 am – 9:00 am Breakfast
12:00 – 2:30 pm Lunch and Product Presentations
2:30 pm – 5:00 pm Refreshments
5:30 – 7:30 pm Networking Reception

Thursday, May 9,
7:30 am – 12:00 pm Exhibit Hall open
7:30 am – 9:00 am Breakfast

Session Hours and Conference Agenda: (subject to change)

Tuesday, May 7

9:00 am – 10:20 am Fundamentals of Online Marketing
10:30 am – 12:00 pm Peer Networking Roundtables
12:00 pm – 1:30 pm Digital Dealer Innovation Hour
1:30 pm – 2:20 pm Digital Dealer Learning Labs
2:30 pm – 3:20 pm Concurrent Sessions
2:30 pm – 3:20 pm Digital Dealer Learning Labs
3:30 pm – 4:20 pm Concurrent Sessions
3:30 pm – 4:20 pm Digital Dealer Learning Labs
4:30 pm – 5:20 pm General Sessions
5:30 pm – 7:30 pm Opening Meet and Greet Appetizers and Cocktails in Exhibit Hall

Wednesday, May 8

7:30 am – 8:00 am Breakfast in Exhibit Hall
8:00 am – 8:50 am General Session
9:00 am – 9:50 am Concurrent Sessions
9:00 am – 9:50 am Digital Dealer Learning Labs
10:00 am – 10:50 am Concurrent Sessions
10:00 am – 10:50 am Digital Dealer Learning Labs
11:00 am – 12:00 pm Digital Dealer Innovation Hour
12:00 pm – 2:30 pm Lunch and Product Presentations in Exhibit Hall
2:30 pm – 3:20 pm Concurrent Sessions
2:30 pm – 3:20 pm Digital Dealer Learning Labs
3:30 pm – 4:20 pm Concurrent Sessions
3:30 pm – 4:20 pm Digital Dealer Learning Labs
4:30 pm – 5:20 pm Concurrent Sessions
4:30 pm – 5:20 pm Digital Dealer Learning Labs
5:30 pm – 7:30 pm Cocktail reception

Thursday, May 9

7:30 am – 9:00 am Breakfast in Exhibit Hall
9:00 am – 9:50 am General Session
10:00 am – 10:50 am Concurrent Sessions
10:00 am – 10:50 am Digital Dealer Learning Labs
11:00 am – 11:50 am Concurrent Sessions
11:00 am – 11:50 am Digital Dealer Learning Labs
12:00pm – 1:50pm Digital Dealer Case Studies

What is the show overview?
Click here for conference overview

Registration hours:
(subject to change)
Monday, May 6, 12:00 pm -6:00 pm (Exhibitors only)
Tuesday, May 7, 7:00 am – 5:00 pm
Wednesday, May 8, 7:00 am – 5:00 pm

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What does it cost?
See early bird rates on registration page.

Registration type	On or Before 5/4/2013	Registration Onsite
Dealership Personnel (US & Canada)	$895	$995
Allied Industry	$1,495	$1,695
International	$1,195	$1,295

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How do I register?

Registration for dealers and managers is open starting January 18, 2013.

Exhibitors and Allied Industry attendees may register beginning February 4, 2013.

What is included with registration?

• Complete access to all educational and general sessions, Peer Networking Roundtables, Digital Dealer Learning Labs, Innovation Hours, Exhibit Hall and Case Studies.
• Breakfast and lunch on Wednesday, May 8 and breakfast Thursday, May 9.
• Refreshments between sessions Wednesday May 8 and Thursday May 9.
• Drink tickets at evening cocktail receptions Tuesday, May 7 and Wednesday, May 8.
• Digital Dealer registrant tote bag complete with conference program guide and several gifts
  from our exhibitors (dealership attendees only).
• Access to Digital Dealer mobile application and #DD14 Digital Community.
• Complimentary WiFi in designated areas.

When is the last day to register for the conference?

Registration will be open until the conference ends on Thursday May 9, 2013. We recommend you register early to secure the best possible rate for your conference registration, hotel accommodations and travel arrangements. The conference hotel fills up quickly so please book your rooms now!

What forms of payment are accepted and when is the payment due?

The following forms of payment are accepted: American Express, Visa, MasterCard, Discover and checks. A credit card payment is required to complete your registration online. If you would like to register and pay by check, please contact Director of Event Marketing Andy Tompkins at 949-278-6712 or atompkins@dealer-communications.com – please note that we cannot accept checks after April 12, 2013. Returned checks will incur a $50.00 fee.

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What is the cancellation policy?

You may cancel your registration by notifying Director of Event Marketing Andy Tompkins at 949-278-6712 or atompkins@dealer-communications.com. There will be a $50.00 processing fee for cancellations greater than 60 days prior to the event (March 7, 2013 or prior); 50% of registration fee will be charged for cancellations received between 60 days and 30 days prior to the event (March 8, 2013 through April 7, 2013); and registration fees for cancellations less than 30 days prior to the event (April 8, 2013 or later) are fully non-refundable. For cancellations April 8, 2013 or later, 100% of the cancellation fee may be applied toward the registration fee for the next conference. Returned checks will incur a $50.00 fee.

Who do I contact for registration questions?

For all registration questions, please contact Director of Event Marketing Andy Tompkins at 949-
278-6712 or atompkins@dealer-communications.com.

Can you send an invoice for my registration?

The following forms of payment are accepted: American Express, Visa, MasterCard, Discover and checks. Payment is required to complete your registration. Returned checks will incur a $50.00 fee. Checks should be mailed, along with the invoice generated at the completion of the registration process, to the following address:

Horizon Communications, Inc.

8870 Darrow Road
Suite F106, PMB 305
Twinsburg, Ohio 44087

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May more than one person from my company attend?
Absolutely! Bring as many colleagues as you’d like! In fact, many dealerships are bringing multiple management personnel with responsibility throughout the store. They tell us that there’s so much content offered they can no longer rely on one or two people to absorb it all.

I’ve registered but now realize I’m unable to attend. May I transfer my registration?
You may transfer your registration to another person in your company or organization at any time by notifying Director of Event Marketing Andy Tompkins at 949-278-6712 or atompkins@dealer-
communications.com. Please note, reselling Digital Dealer® Conference registrations is not permitted.

Where should I stay?
The official 14th Digital Dealer® Conference & Exposition hotel is:
Rosen Shingle Creek Resort & Orlando, FL

What is the cost of a hotel room?
A block of rooms has been reserved at a negotiated discounted rate. These rooms are available on a first-come, first-served basis.

How do I make my hotel reservation?
Hotel room reservations will be available once your registration to the conference has been secured. Upon receipt of registration, you will receive information about booking your hotel room(s). Also see the registration and hotel/travel pages for more information.

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Is my hotel room booked automatically when I register?
No, you will receive information about how to make your hotel reservations once your conference registration is secured.

What is the attire?
Business casual

What is Dealer Communications?
Dealer Communications is the leading multi-media information source for the automotive retail industry. Connecting with franchised automotive dealers and managers over ten million times per year, Dealer Communications publishes the monthly print and online editions of Dealer magazine and Digital Dealer® magazine. Online weekly newsletters include Dealer; Digital Dealer®; Dealer Fixed Operations; Dealer Pre-owned; Dealer F&I; and Dealer Sales and Marketing. To see all that Dealer Communications offers, visit www.dealer-communications.com.

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What are the terms and conditions?
The 14th Digital Dealer® Conference & Exposition is open to automotive professionals 18 years and over only. Management may request a business card and photo ID prior to admission.

Dealer Communications reserves the right to make any changes it deems necessary to this program. We will make commercially reasonable efforts to retain speakers and their presentation topics. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker.

Dealer Communications reserves the right to use photographs of any 14th Digital Dealer® Conference & Exposition attendee in promotional materials.

Dealer Communications assumes no liability for the acts of its suppliers or for the safety of any 14th Digital Dealer® Conference & Exposition participant while traveling to or from this event. The total liability during the hours of the meeting will be limited to a refund of the registration fee.

Click here to review our Privacy Policy.

Can I record what is presented at the 14th Digital Dealer® Conference & Exposition?
Sessions may not be audio recorded without special permission for personal use only. They cannot be placed online or transmitted to others without permission.

Sessions may not be videoed without special permission for personal use and also cannot be placed online or transmitted to others. Short audio and video clips may be used for blogging and press coverage of session. As a general guide, non-contiguous clips of one minute or less should be used. Contact us if you need guidance about longer clips.

Please contact Director of Conference and Education Programs Jim Apistolas at japistolas@dealer-
communications.com for special permission requests.

To purchase complete audio and video recordings of the 13th Digital Dealer Conference, click here www.playbacknow.com/ddc